Return requirements:
The products purchased by customers must comply with the return policy requirements of Amazon, Ebuy, or other cooperative platforms. Customers must carefully read and comply with the corresponding platform’s return regulations before returning the goods.
Return process:
If the customer needs to return the item, please proceed directly on the corresponding platform and follow the return guidelines provided by the platform.
Our mall cannot directly process customer return requests, all return matters need to be handled by customers through the platform.
Return conditions:
The product must meet the return conditions of the platform, such as being unused, intact, and accompanied by all original labels and packaging.
Customers need to submit a return request within the return period specified by the platform.
Refund processing:
Refunds will be processed by the corresponding platform, and the Alliance Marketing Mall cannot directly process customer refunds.
The refund amount will be processed according to the platform’s refund policy and procedures, and the specific processing time will depend on the platform.
Return responsibility:
The Alliance Marketing Mall is only used as a platform for promoting and selling products, and is not responsible for the quality, packaging, and delivery of the products.
Any issues related to product quality, packaging, and delivery will be handled by the corresponding platform.
Freight Responsibility:
Unless there is a return due to quality issues with the product, the shipping cost will be borne by the customer.
If the return is due to quality issues with the product, the corresponding platform merchant is responsible for bearing the return shipping cost.
Customer support:
If customers have any questions or confusion about the return process or refund processing, please directly contact the customer service department of the corresponding platform for assistance and support.
Disclaimers
We are not responsible for any issues caused by customers purchasing products on the platform, including but not limited to returns, refunds, delivery delays, etc.
We reserve the right to adjust and modify the return policy based on actual circumstances, and the revised policy will be published and take effect on the website.
Thank you for your support and understanding of our mall. If you have any questions or suggestions, please feel free to contact our customer service team.